Returns & Exchanges

Within 14 Days

If you are not satisfied with your order for any reason, please return the item unused within 14 days of receipt for a refund or exchange. To be eligible for a return, your item must be in a new, unused condition, with original tags attached and in the same packaging as received. Returns must be accompanied by an original GYORK receipt/invoice or gift receipt.

You will be responsible for paying the shipping cost when returning your item, unless advised otherwise. Shipping costs are non-refundable.

For your own security and peace of mind you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If you would like to exchange an item, there will be a re-shipping cost - please see the table further below for rates. 

Within 30 Days

Items that have become defective within 30 days of purchase can be returned for either a full refund or exchanged for a brand new replacement. We will cover return shipping costs in this instance provided the product is confirmed defective (to a maximum cost of returning the product by first class recorded delivery). Premium services will not be refunded.  

Beyond 30 Days

If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. 

Additional non-returnable items

  • Special orders
  • Sale items
  • Gift cards

Returns Process

  1. Please include the returns document provided to you at delivery and a note with your return stating your order number, the reason for the return, and if applicable please let us know what you would like in exchange.
  2. Securely pack your merchandise and please use the original shipping box and materials.
  3. Please advise us of your return by emailing customerexperience@gyorklondon.com. If possible please provide a tracking number.
  4. Affix the pre-addressed return label to your return package. If you have misplaced the label, returns may be shipped to our fulfilment warehouse:

GYORK Returns Department
I-Fulfilment
The Runway
Christchurch
Dorset
BH23 4FL

*If non-returnable items are returned without authorisation from our customer experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorised returns. 

Refunds / Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If your return is approved, then your refund or exchange will be processed. For refunds, the cost of the item will automatically be returned to your credit card or original method of payment, within 2-7 business days. For exchanges, items will typically ship the next business day after your return is processed.

Please allow sufficient time for your bank to process the refund, as it may take some time before your refund is officially posted. If a refund is not processed in a reasonable amount of time, and you have contacted your bank to confirm, please contact us at customerexperience@gyorklondon.com

Sale items 

Unfortunately there are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorisation from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorised returns.

Special orders 

Unfortunately special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorised returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.

GYORK Re-Shipping Cost:

Location

Rate

UK

£3.99 - $6.50 - €5.50 - ¥39.50

Europe

£9.99 - $15.99 - €13.99 - ¥99

USA & Canada

£14.99 - $23.99 - €20.99 - ¥148

International (Rest of World)

£14.99 - $23.99 - €20.99 - ¥148